Church Home LIfeSpring received the Excellence In Action Award for the 12th Consecutive Year for Outstanding Resident/Employee Satisfaction
August 22, 2018—Perry, GA— The National Research Corporation (NRC) Health awards Church Home LifeSpring the Excellence In Action Award.
The Excellence in Action award recognizes the top 10% of providers for skilled nursing, assisted living, and independent living communities that achieve the highest level of excellence in resident and/or employee satisfaction. Customer satisfaction level is determined by survey results from residence and/or employees. Church Home LifeSpring is honored to receive this award for the 12th consecutive year.
The NRC Health product database is the largest proprietary satisfaction database for senior care in the U.S. In order to be eligible for the Excellence in Action Award a facility must:
- Regularly survey residents, families of residents and staff using the My Inner View instrument
- Receive a minimum response rate of 30%
- Score in the top 10% of qualifying facilities on the question “What is your recommendation of this facility to others?” in terms of percentage of respondents rating the facility as “excellent”
Church Home LifeSpring was the only facility in the Perry/Warner Robins market to receive the distinguished honor for both categories of customer and workforce satisfaction. “We are proud the residents, their families and the community ranked Church Home LifeSpring as top performer in satisfaction. Our team continues to consistently demonstrate a commitment to quality and provide person-center care everyday” said Glenn Smith, Chief Operating Officer of Church Home LifeSpring. “ It is a great honor to receive this recognition for twelve consecutive years and a privilege to work with a committed, compassionate and skilled team to serve our community.”
Church Home LifeSpring’s highly trained team includes physicians, nurses, nutritionist and therapist across a range of disciplines – physical, occupational, respiratory and speech. Our support services staff are committed and exhibit a dedication to patients and residents and desire to provide the best care experience.
“We are honored to be recognized by NRC Health” said Kelly Roland, R.N., Director of Nursing. “We work closely with our residents and their families to make sure we are meeting the residents’ needs and providing the best care possible. Our staff is a close-knit team that works together and supports each other, whether assisting each other with residents, being flexible with childcare and school requirements, or celebrating each other with special events. At Church Home LifeSpring, we love what we do and love where we work!”
About Church Home/LifeSpring
Church Home LifeSpring delivers specialized long-term care and short-term recovery services for seniors throughout middle Georgia. Our dedicated and trained staff is commitment to provide the highest level of quality care with outstanding service and compassion
Over 75 years of senior care has been provided whereby the members of Christ Sanctified Holy Church opened the original Church Home for the Aged. The commitment to provide the best quality senior care the facility was expanded and in 2014 the LifeSpring rehabilitation center opened to provide state-of-the-art services for those needing short-term support following surgery or a medical event.
Church Home LifeSpring strives to provide a level of quality care with outstanding service and compassion and is among the most highly ranked facility in Houston County earning quality ratings of “5 Stars” for “Quality Measures” and “Overall Rating” from the Centers for Medicare and Medicaid Services (CMS). View our ratings
Glenn B. Smith, Chief Operating Officer
Church Home Rehabilitation & Healthcare LLC
(478) 987-1239 office